YAVI PRIVACY POLICY

This Privacy Policy is aimed to inform you (“You”) as a user of YaVi (“Application”, “App”, “Service”) about the information that Burgen Valley Limited, Madison Building, Midtown, Queensway, Gibraltar, GX11 1AA, Gibraltar (“we”, “us”, “our”) as the Application developer collects, how that information may be used, with whom it may be shared, and Your options about such use and disclosure. 

This Privacy Policy is incorporated into, and is subject to, the Application’sTerms of Use. By choosing to use our Service You: (I) agree to the collection and use of information in relation to this Privacy Policy, (II) warrant and guarantee that You are over 16 years of age (or are a parent or guardian with such authority to agree to this Privacy Policy for the benefit of an individual under 16 years of age). Please do not use the Application or access the Services provided by it if You do not agree to this Privacy Policy.

What kind of information do we collect?

We may occasionally collect information, such as Your name and email address, that You provide us with (via email or by other means) to obtain customer support services or for other purposes of communication that You initiate.

We may also collect information that does not directly identify You, as listed below.

Information collected automatically

  • Device information: may include information specific to Your mobile device (e.g., OS Version, hardware model, unique device identifier, mobile network information); information about Your logging in, use of features, functions, or notifications on the device. We also collect and use Your Apple Identifier for Advertising (IDFA) and Google Advertising ID (AAID) to recognize Your device and support advertising activities on our Services. These number values are not permanently tied to Your device and, depending on Your operating system, You can reset it through Your device settings.
  • Usage information: information about the use of the App, such as frequency of use, engagement with particular features, which sections of the App user visits and common use patterns.
  • Location: IP address, time zone, mobile service provider.
  • Cookies. A cookie is a small amount of data stored on Your device used as an anonymous unique identifier. Please note that cookies commonly do not contain personal information. This Service does not use these cookies explicitly.

UPON YOUR CONSENT, THE APP MAY ALSO HAVE ACCESS TO YOUR CAMERA AND/OR YOUR CAMERA ROLL. IF YOU DO NOT ALLOW THE ACCESS TO YOUR CAMERA AND/OR YOUR CAMERA ROLL YOU WILL NOT BE ABLE TO USE THE APP.

WE DO NOT HAVE ACCESS TO AND DO NOT SHARE ANY MATERIAL, INCLUDING ELECTRONIC DOCUMENTS OR IMAGES, THAT YOU CREATE THROUGH THE CAMERA ACCESS, UPLOAD OR IMPORT TO THE SERVICE IN CONNECTION WITH YOUR USE OF THE APP. YOU CAN DELETE FILES YOU HAVE STORED IN THE APP BY USING THE AVAILABLE DELETION FUNCTIONS.

What do we collect this information for?

  • enhancing Your user experience on our Application by operating, maintaining, and providing You with all of the content and features of the Service ("maintaining Service functinality purposes");
  • managing Your account and providing You with customer support. We may use Your information to respond to Your requests for technical support, Service information or to any other communication You initiate (“customer support purposes”);
  • performing research and analysis about Your use of, or interest in, our products, services or content, or products, services or content offered by others (“analytics purposes”);
  • communicating with You via push notifications, reminders about Sevice updates. You can opt out of receiving push notifications by changing the settings on Your device;
  • if applicable, developing and providing content and advertising tailored to Your interests on our Service and other third-party services (“marketing purposes”);
  • detecting and resolving any fraud or other illegal or undesirable user behavior;
  • arrangement of advertising campaigns (including personalized advertising), analysis of advertising campaigns effectiveness (“marketing purposes”) to the extent permitted by the law;
  • taking legally required actions.

With whom and what do we share this information for and how may we disclose it

I Service Providers.


We may share Your information with third parties that perform certain services on our behalf, such as our authorized service providers or analytics providers. In general, the third-party providers engaged by us will only collect, use and disclose Your information to the extent necessary to allow them to perform the services they provide to us, e.g. facilitating our Service and analyzing how our Service is used. 


You can learn more about main service providers with whom we may share Your information as described above hereunder, along with links to such service providers privacy policies, which we recommend You to read:

1. Amazon Web Services

We use Amazon Web Services (“AWS”), which is a hosting and backend service provided by Amazon, for personal data hosting and enabling our Application to operate and be distributed to its users.

2. AppsFlyer

We use AppsFlyer for analytics purposes, specifically for research and analysis of users interaction with the Application.

Appsflyer helps us to understand, in particular, how users find our App (for example, which advertiser served an ad that led You to our App in AppStore or GooglePlay). Appsflyer also provides us with different analytics tools that enable us to research and analyze Your use of the Service.

In order to receive these services from Appsflyer, we share such data as:

  • device type and model, CPU, system language, memory, OS version, Wi-Fi status, time stamp and zone, device motion parameters and carrier (“Technical Information”);
  • IP address (which may also provide general location information), User agent, IDFA (Apple identifier for advertisers), Android ID (in Android devices), Google Advertiser ID and other similar unique identifiers (“Technical Identifiers”);

You can learn more about the AppsFlyer Privacy Policy here: https://www.appsflyer.com/privacy-policy/. Please note that You may cancel collection of Your information for and sharing it with AppsFlyer here: https://www.appsflyer.com/optout.

3. Amplitude

We use Amplitude for analytics and customer support purposes, specifically to understand how customers use our App.

As for analytics purposes, Amplitude helps us to understand, in particular, how users find our App (for example, which advertiser had delivered an ad that led You to our App in App store). Amplitude also provides us with different analytics tools that enable us to research and analyze Your use of the Service, which helps us to decide what Application features we should focus on.

As for customer support purposes, Amplitude helps us to respond to Your requests for technical support. For example, it enables us to track Your interaction with our App in order to detect particular technical issues with the App.

In order to receive these services from Amplitude, we share such data as:

  • Platform, device type (phone or tablet), device family, country, city, region, carrier, OS, time zone, language, IP Address, locale, referral source (“technical information”);
  • Your interaction with the App (i.e. taps on the particular screens) and age, gender, email, (“user related information”);
  • Unique identifiers (such as IDFA).

Amplitude is EU-US Privacy Shield certified, which you can verify and learn more about here: https://www.privacyshield.gov/participant?id=a2zt000000001XZAAY&status=Active.

You can learn more about the Amplitude Privacy Policy here: https://amplitude.com/privacy.

4. Firebase

Firebase is an analytics service provided by Google, which helps us understand our audience best, analyze, customize and improve our Application for You.

With the Firebase help we can collect and analyze the following information regarding Your activity on our Application:

  • Application crashes;
  • Users retention;
  • Users quantity (active users; daily users; monthly users);
  • Users’ in-app purchases;
  • Audience information (location; device; demographics; interests);
  • Users engagement (per session).

We also use Firebase Remote Config feature to track and analyze our Application users behavior, for instance, how they react to changes of the App structure, text or any other component. Firebase Remote Config is an A/B testing and configuration service provided by Google, which also enables us to tailor the content that our Application users see.

You can learn more about the Google Privacy Policy here: https://policies.google.com/privacy, Google use of data here: https://policies.google.com/technologies/partner-sites, Firebase Privacy Policy here: https://firebase.google.com/terms/data-processing-terms/ and here: https://firebase.google.com/support/privacy/.

5. Amazon Mobile Analytics

We use Amazon Mobile Analytics, which is an Amazon service for collecting, visualizing and understanding app usage data at scale, to learn and analyse how our App is being used.

With the Amazon Mobile Analytics help we can collect and analyse the following information regarding our Application:

  • General – monthly active users; daily active users; new users; daily sessions; sticky factor; 1-day retention; average revenue per daily active user; daily paying users; average revenue per paid daily active user;
  • Active users – tracking how many users engage with our App daily and monthly and to monitor their stickiness to improve engagement, appeal and monetization;
  • Sessions – tracking how often our App is used on a given day and how often each user opens our App during a day;
  • Retention – tracking the rate at which users come back to our App on a daily and weekly basis;
  • Revenue – tracking in-app revenue trends to identify areas for monetization improvement.

In order to receive these services from Amazon Mobile Analytics, we share such data as:

  • Daily active users, monthly active users and new users;
  • Sticky factor (daily active users divided by monthly active users);
  • Session count and average sessions per daily user;
  • Average revenue per daily active user and average revenue per paid daily active user;
  • Day 1, 3 and 7 retention and week 1, 3 and 7 retention.

You can learn more about the Amazon Privacy Policy here: https://aws.amazon.com/privacy/.

We recommend that You read all the privacy policies indicated above so You can understand the manner in which Your information will be handled by these providers.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we are required to provide to them for Your purchase-related transactions. For these providers, we recommend that You read their privacy policies so You can understand the manner in which Your information will be handled by these providers. For example, Apple may be two such third-party company that provide payments and it can be contacted through its website: https://www.apple.com.

6. Front (FrontApp, Inc., 1455 Market Street, 19th Floor, San Franisco, CA 94103)

In order to provide you with swift and smooth customer support we use Front - software allowing us to optimise users' and customer support's conversations. In this regard, Front receives and stores copies of all data related to your customer support requests, such as emails, purchase details, feedback etc.


II Law enforcement agencies and other public authorities

We may use and disclose Your data to enforce our Terms of Use, which can be found here: Terms Of Use , to protect our rights, privacy, safety, or property, and/or that of our affiliates, you or others, and to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, or in other cases provided for by law.

II Third parties as part of a merger or acquisition

As we develop our business, we may buy or sell assets or business offerings. Information on customers is generally one of the transferred business assets in these types of transactions. We may also share such information with any affiliated entity (e.g. parent company or subsidiary) and may transfer such information in the course of a corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

International Data Transfers

Please note that our business is global, so when You provide Your information through our Service, the information may be sent to servers located in different countries around the world.

HOW YOU CAN ACCESS INFORMATION THAT YOU PROVIDED US WITH

If You would like to update, correct, receive or erase any information that You have provided to us in the course of customer support services or through other communication initiated by You, please contact us via email to  support@yavitech.com.

HOW YOU CAN STOP AUTOMATED COLLECTION OF YOUR INFORMATION

You can stop all collection of information by the Application by uninstalling the Application from Your mobile device. You may use the standard uninstall processes as may be available as part of Your mobile device or via the Application marketplace or network.

Please note that You may also opt out from collection of Your information for marketing and advertising purposes using:

Your iOS device settings

  • go to “Settings” -> “Privacy” -> “Advertising” -> “Limit Ad Tracking”. You may additionally reset Your advertising identifier (this also may help You to see less of personalized ads) in the same section.

and links below:

Please note that the result of such objection or cancellation may affect the process of the Services improvement. However, You would still be able to use the App.

How We Secure Your Information

Security is our highest priority. Our App has been designed with Your security and privacy in mind.

  • We protect the security of Your information by using encryption protocols and software;
  • We aggregate all Your information;
  • We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of Your information;
  • We employ Your information systematic backups, which are intended to reduce the risk from disk crashes and errors, such as accidental information deletion.

While we cannot ensure or guarantee that loss, misuse or alteration of information will never occur, we make all reasonable efforts to prevent it. However, You should bear in mind that submission of information over the Internet is never entirely secure.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Therefore, You are advised to check our Service occasionally to inform Yourself of any changes. We will notify You of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page. Your continued use of the Application after changes to the Privacy Policy have been posted will constitute Your acceptance of such changes.

Contact Us

Please submit any questions, concerns or comments You have about this Privacy Policy or any requests concerning Your information via email to support@yavitech.com.

Last updated November 1, 2021